1. Definitions

• “Company”, “we”, “our”, or “us” refers to Airport Transfer Manchester.
• “Customer”, “you”, or “your” refers to the person making the booking or using our services.
• “Service” refers to any airport transfer, chauffeur, or transportation service provided by Airport Transfer Manchester.

2. Bookings
All bookings are subject to availability.
Customers must provide accurate booking information, including:

• Pick-up location
• Drop-off location
• Travel date and time
• Contact details
• Number of passengers
• Luggage requirements

Failure to provide accurate information may affect the quality of service and could result in additional charges.
3. Booking Confirmation
A booking is only confirmed once you receive a confirmation from us via email, phone, WhatsApp, or another agreed communication method.
We reserve the right to decline or cancel bookings at our discretion.
4. Pricing & Payments
All prices are quoted in GBP (£).
Our fares are based on the information provided at the time of booking.
Additional charges may apply for:

• Extra waiting time
• Additional stops
• Route changes requested during the journey
• Excess luggage requiring a larger vehicle
• Special service requests

Payment may be required in advance or upon completion of the journey, depending on the booking arrangement.
5. Flight Monitoring
For airport pick-up services, we monitor flight arrival information where flight details are provided.
While we make every effort to track flights accurately, customers are responsible for providing correct flight information.
6. Waiting Time
Airport pick-ups may include a reasonable complimentary waiting period after the flight has landed.
Additional waiting time beyond the included allowance may incur extra charges.
For non-airport collections, waiting charges may apply if the passenger is not ready at the agreed collection time.
7. Cancellations & Refunds
Customers should notify us as soon as possible if they need to cancel a booking.
Refund eligibility may depend on:

• Time of cancellation
• Nature of the booking
• Services already allocated

Any applicable refund will be processed using the original payment method where possible.
8. Customer Responsibilities
Passengers must:

• Arrive at the agreed collection point on time
• Wear seat belts where required by law
• Treat drivers and vehicles respectfully
• Ensure children travel using appropriate child restraints when required

We reserve the right to refuse service to passengers whose behaviour may endanger the driver, vehicle, or other passengers.
9. Child Seats
Child seats can be provided upon request, subject to availability.
Customers must notify us during the booking process if a child seat is required.
10. Accessibility Requirements
We aim to accommodate passengers with mobility or accessibility requirements whenever possible.
Customers should inform us of any special requirements at the time of booking to allow appropriate arrangements to be made.
11. Delays & Force Majeure
We will make every reasonable effort to provide punctual service.
However, we shall not be liable for delays caused by circumstances beyond our control, including but not limited to:

• Severe traffic conditions
• Road closures
• Weather conditions
• Accidents
• Government restrictions
• Public emergencies
• Vehicle breakdowns beyond reasonable control

12. Limitation of Liability
Our liability shall be limited to the value of the booked service.
We shall not be liable for:

• Missed flights
• Missed appointments
• Indirect or consequential losses
• Loss or damage to personal belongings unless caused by proven negligence

Passengers are responsible for checking that all belongings are removed from the vehicle before leaving.
13. Lost Property
Any property found in our vehicles will be retained for a reasonable period.
While we will make reasonable efforts to return lost items, we cannot guarantee recovery and accept no liability for lost or damaged belongings.
14. Website Use
All website content, text, graphics, logos, and materials remain the property of Airport Transfer Manchester unless otherwise stated.
Unauthorized copying, distribution, or reproduction is prohibited.
15. Privacy
Personal information collected through our website or booking process is handled in accordance with our Privacy Policy.
By using our services, you agree to the collection and use of information as outlined in that policy.
16. Changes to These Terms
We reserve the right to modify these Terms & Conditions at any time.
Any updates will be posted on this page and become effective immediately upon publication.
17. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Airport Transfer Manchester